OUR PRIVACY POLICY

Elena’s Rainbow Supplies Inc. will not sell or give away any information you have provided to us. We will not provide your information to any outside or third parties. 

Any information you provide us through email, order submissions, or any other form of transmission will be kept in strict confidence. 

LIABILITY DISCLAIMER 

Elena’s Rainbow Supplies Inc. is not responsible for any misuse, accidents or adverse reactions that may occur with the use of our products. Please use these products for their original usage. 

In no event will Elena’s Rainbow Supplies Inc. be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/ suitability of products. 

Do not ingest, keep near flammable areas and always supervise any children who using these products, i.e. bingo art. 

 

Please do not try to colour match our products, as every monitor displays a slightly different hue. Some products may appear darker or lighter.

The shipping cost of your order includes preparing, packaging materials, postage, weight of package, as well as trips to the post office. Your order will be packed with great care!

If your order arrives damaged: Please take photos of the outside and inside of the package, and contact us as soon as possible.

Note: All shipping costs on whole sale orders will be a flat rate of $40 per box.

All prices are subject to change without prior notice due to currency fluctuation, fuel prices, and/or unforeseen economic circumstances. 

We will do our best in processing fast delivery time! Once you have placed an order, we will notify you with a tracking number for your order.

Estimated delivery time: 2-10 business days

Shipping: Addresses are not manually entered; therefore the address applied at checkout will be the same address on the shipping label. Elena’s Rainbow Supplies Inc. is not responsible for any stolen packages after delivery of packages

**COVID-19 Update**

Shipping carriers have informed us that there may be some shipping delays and backlogs of orders. 

Elena’s Rainbow Supplies Inc. will do their best to meet these estimated delivery times, but cannot guarantee them.

Do to the nature of these items, we do not offer refunds on the following products: bingo daubers and bingo accessories.

Only exchanges are available.

Contact us within: 14 days of delivery

Post items back to us within: 30 days of delivery

Buyers are responsible for return postage costs. If the item is not returned in its original condition (i.e a unused, undamaged, and unopened), the buyer is responsible for any loss in value.

We will accept any cancellation request. Please make sure to click on the ‘cancel” option in your order form.

Request cancellation within: 2 hours of purchase.